The Rebuild-Trust Follow-Up

What you'll need

• A customer whose issue was recently resolved
• Any AI chat assistant

The steps

1. Wait a week or two after the resolution.
2. Paste the prompt and fill in the brackets.
3. Send a genuine, no-strings check-in.
4. Note their response — it's often a good sign either way.

Write a short follow-up to a customer whose complaint I resolved a couple weeks ago, just to check things are good now.

Customer: [name]
What was resolved: [brief description]
My business: [name]

Under 60 words, genuine and low-key — not asking for anything, not fishing for a review, just checking in. End with an easy way to reach me if anything's still off.

They said things are great now. Would it feel natural to ask for a review here, or is it too soon? Give me your honest read and, if it's a yes, a soft ask.

What you'll get

A genuine check-in that closes the loop on a bad experience and often turns it into a stronger relationship than before.

If it's not quite right

• Worried it reopens the issue? Add "Keep this very light — don't reference the specific problem in detail."
• Multiple customers to follow up with? Add "Give me one template with swap-in details."